Our Diversified Banking Solutions

At Federal Bank, we are focused on delivering value-led proposition to our customers and become a one-stop solution for all their banking needs. Focused on this, we have crafted a range of compelling products and services that meet the diverse banking needs of customers across geographies and segments. We provide these banking solutions through our retail and wholesale banking segments.

Retail
Banking

The retail banking segment meets the needs of individual clients and businesses. Under the segment, we offer products and services for CV/CE financing, agri banking, business banking and retail banking. The retail banking segment provides deposits, mortgage-backed housing loans, retail loan against property (Retail LAP), auto loans, cards and payments, non-resident banking and wealth management services. Business Banking segment provides business loans primarily to Micro, Small and Medium Enterprises (MSMEs). The CV/CE segment finances single unit owners, fleet operators and strategic clients for their purchase of new and used Commercial Vehicles and Construction Equipment. The Agri Banking segment focuses on providing financing solutions to agriculture and priority sector.

FY22 HIGHLIGHTS

Enhancing portfolio of offerings

  • Initiated surrogate assessment program for Auto Loan as an easy assessment method to cater to the mid income segment through our OEM relationship
  • Introduced Imperio account for high net worth individuals (HNIs) and seafarer account for niche but opulent seamen community
  • Launched completely digital journey for issuing Credit Cards (for pre-approved existing customers) and Secured Credit Cards (for non-resident existing customers) with instant issuance of virtual credit card
  • Redesigned Celesta segment by bettering service proposition to HNIs

Widening distribution

  • Launched sovereign gold bond distribution option in FedMobile
  • Integrated with Maruti Smart Finance for instant car loan approval (for preapproved existing customer) in a few clicks at dealer location
  • Added 12 new branches during FY 2021-22
  • Partnered with two Health Insurance companies – Star Health Insurance and Aditya Birla Health Insurance. Launched a digital platform for distributing insurance products seamlessly with improved operational efficiency
  • Added five remittance partners for inward remittance to India – Mashreq Bank UAE, Lotus Forex Malaysia, Laxmidas Tariaved Oman, Wall Street Finance USA and Federal Exchange UAE
  • Tied-up with Honda Motors, TATA Motors and Toyota Motors to increase auto loan penetration

Progressing on digital and customer experience initiatives

  • Created a pre-approved auto loan journey (for existing customer) for loan approvals in a few clicks and increased the limit of auto loan digital documentation from ₹ 10 lakh to ₹ 25 lakh
  • Streamlined foreclosure process for mortgage loans to enable field team to work on retention and resolution of customer grievances
  • Tied-up with Cred Avenue for technology solution to manage direct assignment/ securitization portfolio
  • 32% growth in debit card spends to ₹ 13,175 Crore; Federal Bank now #5 in terms of debit card spends in Private banks category
  • Launched E-Mandate a self-assisted, paperless journey to customer for NACH mandate regitstration. 26% of NACH registration for New Retail loan in FY22 was done through E-Mandate
  • Launched an online lending platform, ‘federalinstaloans.com’ for quick and hassle-free credit approvals for MSMEs
  • Launched investment portal in FedMobile that focuses on seamless and hassle-free digital onboarding of Mutual Fund business.

VOLUME GROWTH ( in Cr)


Retail Advances6%

FY22
47,593

FY21
44,866

CV/CE Advances40%

FY22
1,275

FY21
910

Agri Advances20%

FY22
19,238

FY21
16,041

Business Banking Advances13%

FY22
12,728

FY21
11,280

Wholesale
Banking

The wholesale banking segment comprises commercial banking (CoB) and Corporate and Institutional Banking (CIB). The CoB division provides complete financing solution to mid-market and MSMEs. The CIB caters to large business houses and corporates, MNCs, capital market clients, PSUs and financial institutions. The solutions offered by wholesale banking include workingcapital, term loan, trade finance, cash management, supply chain finance, foreign exchange services, structured offerings, gold metal loan and liability products.

  • Progressing on digital and customer experience initiatives

    Partnered with BSE Ltd to jointly evaluate SMEs and start-ups undergoing the listing process
  • Simplified API onboarding process
  • Set-up centralized onboarding desk to track Fed eBiz activation* TAT and conduct post-activation training for users
  • Performance

    Onboarded 226 new clients in CIB and 267 new clients in CoB
  • Average ticket size of CIB stood at ₹54 Crore and CoB at ₹7 Crore
  • Enhancing portfolio of offerings

    Launched new products of: Participation on Trade Receivable Discounting System (TReDS) platform for financing of trade receivables of MSMEs from corporate and other buyers; Participation in Credit Guarantee scheme by NCGTC for onward lending to MFIs (CGSMFI)

* Fed EBiz is a complete 360 Degree Digital Omni-Channel Transaction Banking Platform for Corporates, which includes Account Services, Payable Management (Vendor & Salary Payments, Host to Host Integrations, Instrument Printing etc.) and Receivable Management (Cash & Cheque Collections, Mandate-based direct debits, Virtual accounts etc.)


VOLUME GROWTH ( in Cr)


Commercial Banking Advances13%

FY22
14,712

FY21
13,054

Corporate Banking Advances7%

FY22
52,094

FY21
48,725

EXTERNAL RATING OF CORPORATE ADVANCES


  • 78
    A & above
  • 11
    BBB
  • 3
    < BBB
  • 8
    Others