Retirees' Space
Retirees' Space is designed to help and guide the retirees of the Bank. The space provides access to the links which help them with the necessary details and documents they may require.
Digital Service Memoir
As a sequel to our digitization journey, we are happy to introduce a new digital platform - Digital Service Memoir. It is an exclusive portal for Pensioners of our Bank, which would serve as a one stop single window and user-friendly interface for their various requirements.
Currently, the following functionalities are enabled in the platform.
- Service Memoir (Digital Pension Book): Portal to view and download Personal Details, Service Details and Pension Details. The Pensioner details can be exported in PDF, which would serve as a Pension Book.
- Income Tax Portal: To select Income Tax Regime / Submit Online Investment Declaration, Upload proof for Investments and for viewing and downloading Form- 16.
- Pension Pass Book: To view and download details of monthly Pension credited and TDS deducted.
Medical Insurance Scheme
Medical Insurance Scheme in respect of retired employees of the Bank
30.09.2026
The Group Mediclaim Policy under IBA Medical Insurance Scheme, in respect of Retired Employees, falls due for renewal on 01.11.2026. IBA has informed that National Insurance Company Ltd. (NIC) shall continue as the Insurer for servicing the Group Mediclaim Policy in respect of Retired Employees of the Bank for the period from 01.11.2026 to 31.10.2027. Details of Third-Party Administrator (TPA) will be communicated in due course.
Policy Period : 01.11.2026 to 31.10.2027
Submission of Application : 01.10.2026 to 19.10.2026
Mode of Submitting Application : Online only
Online Submission Portal : Digital Service Memoir (Click here)
Period of Debiting the Premium : 25.10.2026 to 28.10.2026
The details of the policy 2025-26 are as follows: -
- Premium details of Base policy (Without domiciliary)
The details of the policy 2026-27 are as follows: -
- Premium details of Base policy (Without domiciliary)
|
Cadre |
Sum Insured (SI) |
Retiree with Spouse |
Retiree Single Person |
||
|
(Premium excluding GST) |
(Premium including GST @18%) |
(Premium excluding GST) |
(Premium including GST @18%) |
||
|
Officer Retired in Scale VI and above |
₹ 7,00,000 |
₹ 62,213 |
₹ 73,411 |
₹ 49,770 |
₹ 58,729 |
|
Officer Retired in Any Scale |
₹ 5,25,000 |
₹ 41,714 |
₹ 49,223 |
₹ 38,552 |
₹ 45,491 |
|
Retired Award Staff (The beneficiary may opt for a sum insured of either Rs.3 lakh or Rs.4 lakh) |
₹ 4,00,000 |
₹ 32,144 |
₹ 37,930 |
₹ 30,329 |
₹ 35,788 |
|
₹ 3,00,000 |
₹ 27,996 |
₹ 33,035 |
₹ 25,197 |
₹ 29,732 |
|
Add-on Premium details for each Physically/Mentally challenged dependent children are given below (to be incorporated in the corresponding Base Premium): -
|
Sum Insured (SI) |
₹ 3,00,000 |
₹ 4,00,000 |
₹ 5,25,000 |
₹ 7,00,000 |
|
Retired Officer/ Award Staff (Premium including GST @18%) |
₹ 11,801 |
₹ 14,751 |
₹ 17,701 |
₹ 41,301 |
*There will not be any additional Sum Insured for add-on facility.
- Additional coverage and benefits covered for IBA 2026-27 Policy:
- Family Floater Coverage (2 Lives Insured)
Beneficiaries can avail coverage for Family (Employee and Spouse) by paying the applicable premium
- Single Person Coverage (1 Life Insured)-applicable in the following cases; -
- Retiree without spouse (unmarried, widow, legally separated)
- Surviving spouse (Family Pensioner)
- Retiree does not require the insurance cover for the spouse
- The upper limit for cataract treatment is INR 50,000, per eye, (inclusive of cost of any type of lens and associated pre- and post-hospitalization expenses).
- For six metro cities, that is, Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad, and their urban agglomeration, the Room rent per day is INR 7,000 and ICU rent per day is INR 9,500. For the rest of India, Room rent per day shall be INR 5,000 and ICU rent per day shall be INR 7,500. The details on the geographic limits of Urban Agglomeration will be shared subsequently.
- Albumin infusion shall be included under the daycare list of procedures.
- Peritoneal dialysis will be covered only under the Base Policy, with or without hospitalization.
- Expenses on oral chemotherapy shall include cost of oral chemotherapy drugs, professional consultation fees, and all medically necessary investigations, as advised by the consulting physician.
- Definition of Physically and Mentally Challenged/ Disabled dependent family members will be strictly as per The Right of Persons with Disabilities Act, 2016 and The Mental Healthcare Act, 2017 and subsequent modifications / additions to the list in the Act. Disability for the purpose of insurance coverage means a person with not less than 40% of a specified disability as per the Act; where specified disability has not been defined in measurable terms and includes an Insured Person with disability where specified disability has not been defined in measurable terms, as Certified by the Medical Board appointed by the Government for certifying Disability.
- Retirees who were not covered under the expiring retirees’ Policy pertaining to the period 01.11.2025 to 31.10.2026 can also join the retirees’ Policy for the period 01.11.2026 to 31.10.2027.
- Amount to be remitted for subscribing to the Policy for the period from 01.11.2026 to 31.10.2027
As a gesture of goodwill, the Bank shall bear 70% of the premium (excluding GST) under base Policy (without considering premium of add-on policy or the top-up policy) in respect of all eligible retired employees: -
|
Cadre |
Sum Insured (SI) |
Retiree with Spouse (Premium including GST @18%) |
Bank’s Contribution (Retiree with Spouse) |
Balance premium to be remitted by the beneficiary (Retiree with Spouse) |
Retiree Single Person (Premium including GST @18%) |
Bank’s Contribution (Retiree Single Person) |
Balance premium to be remitted by the beneficiary (Retiree Single Person) |
|
Officer Retired in Scale VI and above |
₹ 7,00,000 |
₹ 73,411 |
₹ 43,549 |
₹ 29,862 |
₹ 58,729 |
₹ 34,839 |
₹ 23,890 |
|
Officer Retired in Any Scale |
₹ 5,25,000 |
₹ 49,223 |
₹ 29,199 |
₹ 20,024 |
₹ 45,491 |
₹ 26,986 |
₹ 18,505 |
|
Retired Award Staff
|
₹ 4,00,000 |
₹ 37,930 |
₹ 22,501 |
₹ 15,429 |
₹ 35,788 |
₹ 21,230 |
₹ 14,558 |
|
₹ 3,00,000 |
₹ 33,035 |
₹ 19,597 |
₹ 13,438 |
₹ 29,732 |
₹ 17,638 |
₹ 12,094 |
- Top - Up Policy
In addition to the Base Policy as mentioned hereinabove, NIC has also proposed Top - Up Policies (Without Domiciliary Coverage) beyond the regular sum insured on payment of extra premium.
Retirees Top-Up Policy Premium Rates:
The available SI for Top-Up Policies for Retired-Officers and Retired-Award staff are Rs.1 Lakh, 2 Lakhs, 3 Lakhs & 4 Lakhs. Retirees can opt for any one of the SI under Top-up Policies: -
|
Cadre |
Sum Insured (SI) (Top up Policy) |
Retiree With Spouse (Top Up) (Premium including GST @18%) |
Retiree Single Person (Top Up) (Premium including GST @18%) |
|
Retired Officer/ Award Staff |
₹ 1,00,000 |
₹ 15,489 |
₹ 13,159 |
|
Retired Officer/ Award Staff |
₹ 2,00,000 |
₹ 24,781 |
₹ 21,064 |
|
Retired Officer/ Award Staff |
₹ 3,00,000 |
₹ 36,345 |
₹ 30,888 |
|
Retired Officer/ Award Staff |
₹ 4,00,000 |
₹ 48,381 |
₹ 38,705 |
Add-on Premium details for each Physically/Mentally challenged dependent children are given below (to be incorporated in the corresponding Top-Up Premium): -
|
Sum Insured (SI) |
₹ 1,00,000 |
₹ 2,00,000 |
₹ 3,00,000 |
₹ 4,00,000 |
|
Retired Officer/ Award Staff (Premium including GST@18%) |
₹ 5,901 |
₹ 11,801 |
₹ 23,601 |
₹ 35,401 |
The salient features of Top-Up Policy are as given below: -
- Top-Up Policy can be availed, only with the same coverage status of either Single or Family, as opted in the case of Base Policy (i.e. In case, the Retiree opts to avail Base Policy for Family, TopUp Policy cannot be availed for Single Person)
- Premium for Top-Up Policy shall be remitted along with the premium for Base Policy.
- Physically/Mentally challenged dependent children (as per the definition quoted above) can be included in Top-Up policy by way of add-on facility. Additional Premium for the same is to be paid by the Retired Employee.
- If Physically/Mentally challenged children have been added in the base policy, it shall be mandatory for retirees who have opted for the Top-Up policy to extend the top up coverage to them as well.
- Entire premium applicable for the add-on as well as Top-Up Policy shall be borne by the Retired Employee.
- Nature of Policy shall be Top-Up without Domiciliary Coverage.
- Retired Employee and spouse (as applicable in the base policy), physically/mentally challenged children (as applicable to the add-on base policy) are eligible to be covered under the Top - Up Policy if opted otherwise.
- Top - Up Policy will be invoked only when the Sum Insured under the Basic Policy gets exhausted.
- Cashless / Reimbursement facility shall be available in connection with Hospitalization.
- Retirees who have not availed Top-Up Policy for the Policy period 2025-26 are also permitted to avail Top-Up Policy under the current renewal, provided they have opted for base policy for policy period 2026-27.
- The Top up Policy commences w.e.f 01.11.2026 and the period will be identical to the main policy period i.e. expiry date will be 31.10.2027.
- Accordingly, the details of premium to be remitted by a Retired Employee in connection with renewal/joining of the Policy are attached as (Annexure 1)
- Procedure to be followed in connection with renewal/joining of Policy (Online Submission of Application)
- In order to renew/join the Policy covering the period from 01.11.2026 to 31.10.2027, all beneficiaries, irrespective of their Category (Single or Family/ Top – Up ), are required to submit the application online, through Digital Service Memoir Portal (Click here) available in Retirees’ Space, latest by 19th October 2026. After the successful submission of application, the beneficiary will receive a confirmation mail in their registered email ID.
- In order to promote paperless environment, beneficiaries are requested to use DSM portal for submitting the application. (Hardcopy applications will not be accepted)
- If at all the application for renewal/joining the Scheme is not received from the beneficiary within the prescribed timeline, the coverage will not be renewed/extended under any Option/Category for the period 01.11.2026 to 31.10.2027 (Note: Membership in the Scheme is a one-time option, and once employees choose to opt out / decline to join, they may not be allowed to enroll in the scheme at a later stage).
Upon exercising the option for availing the coverage under the Scheme, as applicable to Retired Employees, the proportionate amount of premium payable will be appropriated from the Pension (Savings Bank) Account. Please note that remittance of premium is a pre-requisite for availing the Policy benefits under the Scheme;
hence beneficiaries are advised to maintain sufficient balance in their respective Pension (Savings Bank) Account. Beneficiaries are therefore advised to ensure that the required premium has been debited to their Account latest by 28th October 2026 so as to confirm coverage under the proposed Mediclaim Policy covering the period 01.11.2026 to 31.10.2027. On renewal, the Policy/Scheme details will be made available for Retired Employees in Bank’s website www.federalbank.co.in under Retiree’s Space.
For any clarifications, please contact via; e-mail ID: medicare@federalbank.co.in or in Telephone No. 0484– 2634138
HR Department
Medical Insurance Scheme in respect of retired employees of the Bank
31.10.2025
The group mediclaim policy under the IBA Medical Insurance Scheme in respect of retired employees of the Bank has been renewed for a further period of one year, w.e.f. 01.11.2025.
| Policy Period | |
|---|---|
|
Policy Period |
01.11.2025 to 31.10.2026 |
|
Insurance Company |
National Insurance Company Ltd. |
|
Third Party Administrator |
Health Insurance TPA of India Ltd. [HITPA] |
New Health ID Cards will be provided by HITPA to all beneficiaries in due course. In the meantime, for availing cashless facility in Network Hospitals, beneficiaries can provide existing medical ID card of HITPA to the Hospital Insurance desk in order to forward the cashless claim request to Health Insurance TPA of India Ltd. Employees may contact HITPA Executive on the mobile no. 7428297167/8448983321 to get any immediate cashless assistance.
In order to ensure timely resolution of issues related to medical reimbursement claims, a structured escalation matrix has been established. Retired employees are requested to route the queries/concerns through the channels mentioned below and utilise the facility of escalation matrix in case of any delay, lack of clarity, or unresolved issues.
As per the extant provision of IBA medical insurance policy “the insurance company shall offer a settlement of the claim to the insured person within a period of 24 days on receipt of the final document. However, where the circumstances of a claim warrant an investigation in the opinion of the company, it shall initiate and complete such investigations at the earliest. In such cases, insurer shall settle the claim within 45 days from the date of receipt of last necessary document.”
If the claim is not settled within the timeline specified under the policy terms, the matter shall be escalated as per the below escalation matrix of HITPA and if the issue remains unresolved, the matter may be further escalated to HR Employee Relations and Operations for prompt attention and resolution.
Escalation Matrix of HITPA
| Name of the HITPA Official | |||
|---|---|---|---|
|
Level |
Name of the HITPA Official |
Contact Number |
E-mail Id |
|
First Level |
Ms. Lijiya K J |
8448983318 |
federalemployee@hitpa.co.in |
|
Second Level |
Ms. Shahana K E |
7428297167 |
federalemployee@hitpa.co.in |
|
Third Level |
Mr. Pawan Rawat |
8826359090 |
pawan.rawattemp1@hitpa.co.in |
|
Fourth Level |
Ms. Smitha Sajan |
8448183894 |
smitha.sajan@hitpa.co.in |
Escalation Matrix of HR Employee Relations and Operations
| Name of the Official | |||
|---|---|---|---|
|
Level |
Name of the Official |
Contact Number |
E-mail Id |
|
First Level |
Mr. Shibin T Wilson |
7012309319 |
shibintw@federal.bank.in |
|
Second Level |
Mr. Anand S |
9895113134 |
anands@federal.bank.in |
|
Third Level |
Mr. Varun P |
9943623733 |
varun.p@federal.bank.in |
Address of HITPA
| Health Insurance TPA of India Ltd. (HITPA) |
|---|
|
Health Insurance TPA of India Ltd. (HITPA) Cochin Branch Office- 1st Floor, Rukiya Bagh,M.G. Road Ravipuram, Cochin -682016 (Kerala) Ph. 8448983317 |
Regards,
HR Department
IBA Medical Insurance Policy for Retired Employees of the Bank 2025-2026 - Remittance of Premium without GST
29.10.2025
The IBA Medical Insurance Policy for the year 2025-26 with respect to the retired employees of the Bank (in association with National insurance Company) is due for renewal with effect from 01-11-2025. The Bank has issued a circular dated 08-10-2025 (in Bank’s website under the page ‘Retirees Space’) in this regard by furnishing the details of premium including GST.
Subsequently, with respect to the petition filed before the Honourable High Court of Kerala seeking to direct the respondents, therein not to levy GST for the insurance premium paid by the retirees/pensioners of commercial banks under IBA Group Medical Insurance Policy, the Honourable Court was pleased to pass interim orders directing the respondents to renew the policies without insisting GST. The Honourable Court also clarified that the said order was subject to further orders to be passed in this matter.
Now the National Insurance Company, by way of an email communication dated 28-10-2025 advised all the member banks of IBA to remit premium for retirees in accordance with the interim order of the Honourable High Court of Kerala which is subject to further orders to be passed in the said cases. Accordingly, the premium for the policy year 2025-26 will now be remitted to insurance company without the GST amount.
The GST amount collected from the beneficiaries, will be refunded on receiving further communication from the Insurance company as per the orders to be passed by the Court.
Note: Bank’s contribution towards the premium will be revised accordingly to 60% of the premium amount (without GST) of the base policy.
HR Department
Fed-e-Life
Fed-e-Life: Digital Life Certificate for Pensioners/Family Pensioners of the Bank
Pension and Family Pension beneficiaries of the Bank are required to submit Life Certificate to the Trustees of The Federal Bank (Employees’) Pension Fund, every year, to ascertain their life status so as to ensure uninterrupted receipt of Pension/Family Pension. Hitherto, hard copy of the Life Certificate (in the prescribed format), was required to be submitted to HR Department, through any of our Branches/Offices, after duly certified by Officials of the Bank.
As an endeavor to migrate fully to digital/paperless model, a new platform i.e. Fed-e-Life has been introduced in order to facilitate our Pension/Family Pension beneficiaries to submit their Life Certificate digitally, without visiting Branch/Office. Any changes in Address, Mobile Number, e-mail ID etc., can also be updated while submitting the Digital Life Certificate.
Click here to view the detailed operational guidelines
Digital Life Certificate is based on AADHAAR validation and hence, only those beneficiaries having valid AADHAAR can submit the Life Certificate digitally. In the case of other beneficiaries (not having valid AADHAAR), the existing practice i.e. submitting hard copy of the Life Certificate through any of our Branches/Offices shall be continued.
Please call us at 0484-2634263 or e-mail to trust@federalbank.co.in for any queries or clarifications.
Special Personal Loan Scheme to Pensioners of the Bank
Special Personal Loan Scheme to Pensioners of the Bank
A Special Personal Loan Scheme has been introduced by the Bank in April 2015 in respect of Employees who have retired from the services of the Bank on attaining the age of superannuation and those who have retired at the age of 55 or above under VRS/VSS.
Various refinements have been brought in the scheme from time to time. The refined Personal Loan Scheme, extended to all Ex- Federals who are currently pensioners of our Bank, is reproduced below for the information of all concerned.
| Applicant shall be a Pensioner | |
|---|---|
|
Eligibility |
|
|
Type of Facility |
Term Loan |
|
Loan Amount |
10 times of monthly pension or Rs.3.00 L, whichever is less. |
|
Repayment |
EMI
|
|
Tenure |
|
|
Rate of Interest |
Repo Rate + 3.40% (spread) |
|
Late Payment Fee |
2% p. m. in case of default |
|
Processing Fee |
Nil |
|
Co-obligancy |
|
|
Security |
Nil Three undated crossed blank cheques in favour of Federal Bank |
|
FOIR |
|
|
Internal Credit Rating & CIBIL |
|
|
Sanctioning Authority |
CRCH |
|
Disbursal Branch |
Loan to be disbursed only through the Branch where the Pensioner is maintaining the Pension Account |
|
Other Terms & Conditions |
All other terms & conditions of Federal Personal Loans (as applicable to general public) |
Retiree Handbook
Retiree Handbook
Golden Years Guide, a comprehensive Retiree Handbook has been issued for our esteemed retirees, which is a valuable reference manual containing essential information and guidance for those transitioning into retirement. It covers various aspects, including post-retirement benefits, healthcare, and other useful information that can be beneficial not only to retirees but also to those planning for their future. Click the link below to access the handbook.
Application for Commercial Employment
Application for Commercial Employment
ESOS
Grievance Redressal
Retired employees can address their grievances to bank. Please Click here for more details.
Retiree Offers
Identity Cards to Retired Employees
We are pleased to inform that the Bank has decided to issue ID Cards to all the employees, who have retired from the services of the Bank on superannuation. In order to make arrangements to issue the ID Card, employees retired from the services of the Bank on superannuation are requested to submit the application as per the format can be downloaded from here. Kindly forward the application, duly attested by the Principal Officer of the nearest Branch/Office, to HR Employee Relations & Operations.
Relaxations in the norms of Staff Loans in respect of employees retired from the Bank
Downloads