Key Fact Statement (KFS)

Key Fact Statement (KFS) is to be read along with the CARD MEMBER AGREEMENT and The Most Important Terms and Conditions (MITC) of Federal Bank Credit Cards for complete understanding. The KFS is subject to change. Refer www.federal.bank.in for details. This document contains detailed information about Federal Bank Credit Cards. Click on each section below to expand and view details.

Joining Fee, Annual Fee and Add on Card Fees:

Federal Bank Card Variant

Joining Fee

Annual Fee

Fee for Add on Card

Signet

NIL*

NIL*

Rs. 100/- per card + GST (Maximum 4 cards)

Imperio

NIL*

NIL*

Rs. 100/- per card + GST (Maximum 4 cards)

Celesta

NIL*

NIL*

Rs. 100/- per card + GST (Maximum 4 cards)

Wave

NIL (for virtual cards)

Rs 199/- + GST (if opted for physical card)

Rs. 199/- + GST

NIL

*No Joining fee, No Membership fee for customers onboarded with effect from 3rd April 2023

 

Federal Bank Card Variant

Interest Charges

ATM Cash Withdrawal / Cash Advance fees

Signet

Imperio

Celesta

Wave

Average Monthly Balance for last Quarter

Existing Annualised Percentage Rate (%)

Revised Annualised Percentage Rate*(%)

less than ₹ 50,000

45.00% (3.75% per month)

45.00% (3.75% per month)

₹50,000 - ₹3,00,000

32.28% (2.69% per month)

₹3,00,001- ₹10,00,000

20.28% (1.69% per month)

23.88% (1.99% per month)

More than ₹10,00,000

8.28% (0.69% per month)

*Revised rates will be applicable from 10th January 2026

2.5% of amount withdrawn or Rs. 500 whichever is higher

 

Late Payment Charges

Outstanding balance after the due date

Late Payment Charges (Rs.)

Rs.0-250

Rs.0

Rs.251- 1000

Rs.250

Rs.1001-5000

Rs.500

Rs.5001-25000

Rs.1,000

Rs.25001&above

Rs.1,250

Cheque returns or Dishonour or Auto-debit Reversal

2% of Payment amount subject to minimum of Rs. 450/-

Outstation Cheque
Processing Charge

Cheque value up to Rs 5,000 – Fee will be Rs 25/-
Cheque value above Rs 5,000 - Fee will be Rs 50/-

Minimum Amount Due (MAD)

Minimum Amount Due (MAD) is calculated as 5% of Total Amount Due (subject to minimum of Rs. 200/-), new EMI debits for the month or any previously unpaid EMI debits + GST + Fee.

Foreign Currency Transactions

Variant

Forex Mark up (%)

Signet

3.5

Imperio

3.5

Celesta

2

Wave

3.5

Loan Processing Pre-Closure Charges

Mode of Credit Card EMI facility: 
At the time of transaction through merchant outlet (POS machine), online transactions and Post transaction via Fed Mobile/ Fed Net and contact centre:
1% or Rs. 99, whichever is higher, on the transaction amount plus GST at applicable rates would be chargeable.
A foreclosure charge of 3% + GST of the remaining principal amount plus GST at applicable rates will be charged if the Credit Card EMI is closed before the completion of the EMI-tenure. Only 
However, EMI facility through POS is not applicable for any card in virtual format. 

Points to note for pre-closure:

1. The Card Member may cancel the EMI facility within 7 working days from the date of EMI booking by calling the contact centre. In case of cancellation, the original transaction amount which was converted into EMI shall be debited back to the customer account and all charges relating to such EMI conversion shall be reversed, but only if the Card Member has called up within  7 working days from the date of EMI booking.
2 If the Card Member calls the contact centre after 7 working days of EMI booking date, in such cases the EMI can be cancelled however the associated charges would not be reversed. 
3. If the booked EMI is statemented, then in such cases PF / Foreclosure / any other applicable charges can be reversed if the same is within 7 working days of EMI. 
4. Foreclosure with reversal of all charges (within 7 working days) of only 1 EMI transaction per quarter is permitted per Card Member.

Fuel Transaction Surcharge

1% surcharge waiver on spends between Rs.400/- to Rs.5000/- on all petrol pumps for Imperio and Celesta category up to Rs.150/- per month.

Fee for Cash Payment

Rs. 100/-

Reissue of Lost,
Stolen or Damaged Card

Rs. 200/-

Wallet loading charges

A fee of 1% of the transaction amount will be levied on wallet load transactions, along with the applicable taxes.

Rent Payments

With effect from 1st April 2023, a fee of 1% of the total transaction amount will be levied on rental transactions, along with the applicable taxes.

 

The interest free credit period could range up to 48 days subject to the scheme applicable on the credit card and the submission of claims by the merchant.

For a statement for the period from Jan 15th,2021 to Feb 14th2021 the payment due date would be Mar 2nd, 2021.

Assuming that you have paid your Total Amount Due of the previous month statement by the payment due date, the grace period would be:

  1. For a purchase dated Jan 16th, 2021, the interest free grace period is from Jan 16, 2021 to Mar 2nd, 2021, i.e. 46 days.
  2. For a purchase dated Feb 14th, 2021, the interest free grace period is from Feb 14th2021 to Mar 2nd, 2021, i.e. 17 days.

Thus, the grace period can vary depending upon the date of purchase. This period will be free of interest only if all previous dues are paid in full and there is no unpaid balance carried over from previous months However, if the Total Amount Due is not paid by the payment due date, then there will be no interest free period. For cash advances, interest is charged from the date of the transaction until the date of payment.

 

  1. Billing Statement:

Federal Bank will send the Card member a monthly statement showing the payments credited and the transactions debited to the Card member’s account since the last statement. The Bank will mail a statement of transactions in the card account every month on a pre-determined date, to the mailing address on record with the Bank. If balance outstanding is less than Rs. 200/- and there is no further transaction pending billing since the last statement, no statement will be issued.

Periodicity and Mode of sending statement:

All Card Members will be billed on a monthly basis for all charges incurred by the use of the Card and for all charges applicable to the card account. The billing statement will be shared over email, on a monthly basis to customers. If the bill amount is less than Rs 200/-, the statement will not be generated.

  1. Minimum Amount Due (MAD):

Minimum Amount Due (MAD) is calculated as 5% of Total Amount Due (subject to minimum of Rs. 200/-), new EMI debits for the month or any previously unpaid EMI debits + GST + Fee. In the event the Card Member deposits part of the Total Payment Due or the MAD (not less than the MAD under any circumstance), the balance outstanding amount payable shall be carried forward to subsequent Statements. This amount will attract interest Charges until the date of full and final payment. Please note that paying only the Minimum Amount Due every month will result in the repayment stretching over a long period with consequent interest payment on Card Member’s outstanding balance. The interest charges will depend on the balance maintained by customer in the savings account for the last quarter.

NEFT / IMPS

If the Card Member holds a Savings Account with any bank, he or she may pay online via Mobile Banking or Internet Banking by adding beneficiary details of the Credit number and transferring the amount directly.

Account Details
  • Name: Name on the card
  • Bank Name: Federal Bank
  • Account No.: Card No
  • IFSC: FDRL00CARDS
  • Branch Location: Aluva
Auto Debit

If the Card Member holds a Savings Account with Federal Bank, he/she may pay directly through the Savings Account by giving an instruction in writing to debit the payment from such account every month on the payment due date.

Cheque / Draft

Draw a cheque or draft favouring “Federal Bank Credit Card No. XXXXXXXXXXXXXXXX” and drop it into the collection box or give it over the counter at Federal Bank branches.

Outstation cheques / drafts (payable at cities other than specific cities decided by the Bank from time to time, list available on request) may attract a processing fee.

  • TAT for clearance of Federal Bank cheque: 1 working day
  • TAT for clearance of another bank cheque: 3–5 working days based on realisation
Cash

The Cardholder may deposit cash at any of the branches of Federal Bank towards the Card payment. Such payments at branches would attract a fee of ₹100 per payment transaction.

 

In the event you are not satisfied with our services, you may register your grievance through the Bank’s grievance redressal mechanism detailed below:

Level I — Grievance Redressal Officer
  • Customer Care:
    1800-420-1199
    1800-425-1199
    0484-2630994 (from outside India)
  • Email: creditcards@federalbank.co.in
  • Online Form: Submit your complaint using the Customer Grievance form.
Level II — Nodal Officer

If not satisfied at Level I, escalate within 10 working days.

Postal Address
Nikhil A
Associate Vice President
The Federal Bank Ltd.
2nd Floor, Municipal Building,
Aluva, Ernakulam,
Kerala, India — 683101
Phone: 0484-2866511
Level III — Principal Nodal Officer

If still not satisfied, escalate within 5 working days.

Postal Address
Minimole Liz Thomas
Head- Service Quality Department
The Federal Bank Ltd.
Federal Towers, Aluva, Ernakulam,
Kerala, India- 683101
Tel: 0484-2626366
Level IV — Banking Ombudsman (RBI)

If unresolved or no satisfactory response within 30 days, approach the RBI Ombudsman under the Integrated Ombudsman Scheme.

  • Website: https://cms.rbi.org.in/cms.rbi.org.in
  • Write to (CRPC):
    Centralised Receipt and Processing Centre (CRPC)
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh - 160017
  • RBI Contact Centre: 14448