Codes, Policies & Disclosures

Corporate Communication Policy

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RBI Annexure II - Interest Rates and Charges

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Policy on Relief Measures to Borrowers engaged in Exports

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Diversity, Equity & Inclusion Policy

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Dividend Distribution Policy

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Environmental, Social and Governance (ESG) Policy

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Policy on Combating Financial Crimes

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Policy on Anti - Bribery and Corruption (ABC)

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Policy on Appointment of Statutory Central Auditors

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Reserve Bank Integrated Ombudsman Scheme-2026 along with salient features

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Environmental and Social Management system (ESMS) Policy

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Policy on Lending to MSME

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Policy for resolution of loans of Individuals and Small Businesses

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Policy on Doorstep Banking including Senior Citizens and Differently Abled Person

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Citizen Charter

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Policy on Settlement of Claims related to Assets of Deceased Customers

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SOP on Settlement of Claims related to Assets of Deceased Customers

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Citizens charter for Forex Transactions

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Code of Bank's Commitment to Customers

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Code of Bank's Commitment to Micro and Small Enterprises (MSE 2015)

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Collection of Dues and Repossession of Security Policy

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Corporate Social Responsibility Policy for FY 2025-26

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Customer Compensation Policy

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Policy for Redressal of Customer Grievances

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Customer Rights Policy

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Fair Practice Code for Lenders

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Fair Practice Code in conducting Microfinance

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Model policy on deposits

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Policy On Safe Deposit Lockers & Safe Custody Services

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Policy on Co-Lending Model (CLM)

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Policy on Collection of Cheque instruments

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Policy of Collection of Cheques in Hindi

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Policy on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transaction (to be read in conjunction with the Customer Compensation policy and Customer Grievance Redressal policy)

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Policy on Customer Service

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Policy for Determination of Material Subsidiary

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Policy on Financial Literacy Centres (FLCs)

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Policy on Microfinance - 2025

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Policy on Preservation of Documents

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Policy on Related Party Transactions

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Release of title deeds to legal heirs of the deceased borrower/mortgagor

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Tax Compliance Policy

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Timelines for credit decisions

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Terms and Conditions - Debit card Issuance & Operations

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Policy on Credit Cards

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Supplier Code of Conduct

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Protected Disclosure Scheme (PDS) / Whistle Blower policy

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Complaint Handling and Grievance Redressal - IBU Gift City

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Occupational Health and Safety Framework

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Disclosures

Disclosure documents related to Bank's business are published below.

Business Continuity Management (BCM) Disclosure Statement

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Credit Pricing of Retail loans

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Credit Pricing of Agri loans

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Credit Pricing of Business Loans

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Credit Pricing Details of Gold Loans

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List of Housing Projects Financed

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Insurance Commission Disclosure

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Mutual Funds Disclosure of Commission/Brokerage

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