FedMobile – Terms & Conditions

DEFINITIONS

In this document the following words and phrases have the meaning set below unless the context indicates otherwise:

“Account(s)” shall mean bank account and /or any other type of account so maintained by the Customer with The Federal Bank Ltd or any of its Affiliate for which the Facility is being offered or may be offered in future (each an “Account” and collectively “Accounts”).

“Customer” shall mean a customer of the Bank or any person who has applied for any product/ service of the Bank.

The “Bank” shall mean The Federal Bank Ltd, a Banking company constituted under Banking Regulation Act, 1949 having its registered office at Federal Towers, Aluva, Kerala.

“Facility or FedMobile” shall mean Digital Banking Channel offered by the Bank to its customers for operating their accounts and accessing its services using mobile banking  application named “FedMobile” , USSD, SMS-based banking, which enables the customers to conduct permissible banking transactions, view information relating to their Account(s), transaction details and such other services as may be made available by the Bank from time to time.

“Mobile Phone Number” shall mean the last updated mobile number of the Customer in the records of the Bank, used by the customer to register for the Facility.

“Personal Information” shall mean the information about the Customer obtained in connection with the Facility.

“Website” refers to https://www.federalbank.co.in, https://fedmobile.federalbank.co.in, or any other website as may be notified by The Bank from time to time.

“MPIN” shall mean the Personal Identification Number (Password) for the Mobile Banking Service.

“Alert(s)” means the customised messages sent to the Customer over his mobile phone as short messaging service (“SMS”) in response to the Triggers sent by the Customer.

“Alert/Push Facility” shall mean the service provided by The Bank wherein a Customer can obtain specific information pertaining to his Account on his Mobile Phone number.

“Request/Pull Facility” shall mean facility through which Customers will be able to make requests about their Accounts by sending “key words” through SMS/Encrypted SMS, GPRS, USSD, etc. to the Mobile Phone Number provided by The Bank for the purpose.

“Triggers” means the customised triggers that are required to be set by the Customer with The Bank which shall enable The Bank to send the Alerts relating to his Account.

“Mobile Banking Menu” shall mean the mobile banking application which can be installed on the mobile phone handset to access information pertaining to the Account(s), by keying in digits representing the relevant menu options.

“GPRS” shall mean the General Packet Radio Service.

“M‑Commerce facility” – Facility for payment for purchases on internet/utility payment through FedMobile.

“Inventory” – Flight seats, bus seats and hotel rooms related inventory available with Ibibo Group Private Limited being displayed in the travel module of the application.

In this document all reference to Customer in masculine gender shall be deemed to include the feminine gender.

APPLICABILITY OF TERMS AND CONDITIONS

These terms and conditions together with the application made by the Customer and as accepted by The Bank shall form the contract between the Customer and The Bank, and shall be further subject to such terms as The Bank may agree with the other service providers. These terms and conditions shall be in addition to and not in derogation of the terms and conditions governing the Telebanking facility, FedNet, ATM/Debit Card Facility and those relating to any Account of the Customer and/or any other product/services provided by The Bank and its Affiliates.

APPLICATION

The Customer shall apply to the Bank for availing the Facility (and/or for any changes to the options availing under the Facility) in the specified application form and/or by any other method as provided by the Bank from time to time. The Bank may provide an option to Customers who are sole account holders to apply for the Facility through the FedMobile Application by authentication with FedNet/ATM credentials. Application shall be accepted only after authentication of the Customer through any mode of verification as decided by the Bank.

ELIGIBLE CUSTOMER

• All customers having satisfactory running Savings/Current account can avail this service.
• The Customer must be either a sole account holder or authorised to act independently.
• Joint accounts are eligible only if mode of operation is ‘either or survivor’ or ‘anyone or survivor’. Only one joint holder may avail the facility; others must consent.
• If any joint holder issues stop‑payment or restriction instructions, the Facility may be discontinued until jointly restored.
• Accounts of minors and accounts where mode of operation is joint are not eligible.
• Two SMS messages will be initiated from the customer device for activation verification; SMS charges apply.
• A minor above 10 years with a singly operated savings account is eligible.
• If a minor’s mobile number appears in another Customer ID, the Facility will be disabled.

APPLICABILITY

• The registered mobile number is the last updated number in Bank records.
• Mobile Banking Facility is not offered on two mobile numbers for the same account.
• All accounts under the same Customer ID may be registered; the primary account becomes the Facility’s primary account.
• The Bank may reject applications without providing reasons.
• Wrong MPIN thrice blocks the account for the day; three consecutive blocks require re‑registration.
• The Customer must update mobile/email/account details promptly to ensure delivery of Alerts.
• Security Notice: Never share ATM PIN/OTP/password. Messages included in Hindi & Malayalam as in original text.

NETWORK INDEPENDENCE

Facility/ FedMobile is designed to operate independently of specific mobile network operators. Customers may access the Facility using any mobile network operator within India, subject solely to the availability and quality of network connectivity. For clarity, the Bank does not restrict access to the Facility/FedMobile on account of the use of any specific mobile network or telecom service provider.

DISCLAIMER

The Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services.

AVAILABILITY & DISCLOSURE

The Bank shall endeavour to provide such services as it decides from time to time. Services may vary between customers. The Bank may add or remove services anytime. Facility may be discontinued without notice. NRIs may be offered the Facility subject to laws. Instructions are executed after mobile number/MPIN verification. The Bank may share necessary customer information for execution of service requests.

HELP & SUPPORT

A dedicated Help & Support section is available within the FedMobile application to assist Customers in relation to the use of the App and its features. Through this section, Customers may access FAQs, raise service requests or queries by submitting the required details through the in app support option, and use the “Call Us” option to directly contact the Bank’s Customer Care team. Service requests raised through the App shall be attended to by the Bank’s customer support executives and responded to in accordance with the Bank’s internal service timelines. Customers may also contact the Bank through other support and grievance redressal channels as notified on the Bank’s official website or within the FedMobile application./p>

GRIEVANCE REDRESSAL PROCESS

The User understands and acknowledges that if they have any complaint relating to the Facility they can resort to the Bank’s grievance redressal mechanism which is detailed below:

INSTRUCTIONS

All instructions must be provided through the registered mobile number. If contradictory, Bank may seek clarification. Bank may suspend services if instructions may cause loss or require indemnity. Customer authorizes storage and transmission of instructions and authorizes alerts containing account information. Bank is not responsible for confidentiality of information transmitted through the Facility.

USE OF FACILITY BY MINOR ACCOUNT HOLDERS

• Minors above 10 years with singly operated accounts are eligible.
• The mobile number must be unique to the minor’s Customer ID.
• Facility may be activated via Debit Card if eligible.
• Transaction limits: ₹2,500 per txn; ₹10,000 daily cap.
• Minors cannot submit loan requests.
• Minors can open/close deposits but cannot nominate individuals via app.
• Bank disclaims liability for payments made by minors.

FUND TRANSFER FACILITY

Limits are published on the Bank website. Funds can be transferred to own/third‑party accounts within Federal Bank or other banks via NEFT/RTGS/IMPS networks. Liability begins only after debit. Transfers include immediate and scheduled payments.

Customer consent is granted for visibility of FedMobile usage to contacts who also use FedMobile.

Transaction Limits

Note: Certain account types may have reduced limits. NRE/NRO, Celesta, Imperio, Fed Salary, Govern, Govern Prime, Esteem schemes are excluded.

LIABILITY OF THE CUSTOMER

1. Zero liability where the unauthorized transactions occur in the following events:
   1. Contributory fraud/negligence/deficiency on part of the Bank
   2. Third Party breach where the deficiency lies elsewhere in the system, and you notify the Bank (including its outsourced service providers) within 3 working days of receiving the communication from the Bank (or any of its outsourced service providers) regarding the unauthorized transaction.

1. Customer shall be liable for the loss occurring due to unauthorized transactions in the following cases:
   1. 1. In cases where the loss is due to your negligence such as where you have shared the login/ payment credentials, you will bear the entire loss until you report the unauthorized transaction to the Bank (or any of its outsourced service providers). Any loss occurring after the reporting of the unauthorized transaction shall be borne by the Bank.
      2. In cases where the responsibility of the unauthorized electronic banking transaction lies neither with the Bank nor You, but lies elsewhere in the system and when there is a delay of 4-7 working days after receiving communication from the Bank (or any of its outsourced service providers) on your part in notifying the Bank of such a transaction, your per transaction liability shall be limited to the transaction value or the amount whichever is lower as mentioned in the table below (as per RBI regulations ).

M‑COMMERCE FACILITY

The Bank may introduce bill payment/M‑commerce services under FedMobile. The Bank is not liable for service disruptions by merchants or billers. The Customer must approach the provider for such issues. The Bank may update the list of merchants anytime.