Customer Complaints - Credit Cards

Step 1

Call our 24 hour customer care on
1800-425-1199 / 1800-420-1199

(OR)

Submit grievance using Online customer grievance form.

(OR)

(OR)

Contact your Branch.

(OR)

Customer can submit complaint using the Customer Grievance form

Step 2

If you are not happy with the resolution, please contact Nodal Officer.

Submit grievance using Online customer grievance form.

(OR)

Email - creditcardescalation@federalbank.co.in

Write to:

Nikhil A
Associate Vice President - Nodal Officer
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511

Step 3

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:

Submit grievance using Online customer grievance form.

(OR)

Email - support@federalbank.co.in

(OR)

Write to:

Biju K

Executive Vice President - Principal Nodal Officer
The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866521

Step 4

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448

Step 1

Call our 24 hour customer care on
1800-296-1199

(OR)

Customer can submit complaint using the Customer Grievance form

Step 2

If you are not happy with the resolution, please contact Nodal Officer.
Email - creditcardescalation@federalbank.co.in

Nikhil A
Associate Vice President - Nodal Officer
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511

Step 3

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:
Email - support@federalbank.co.in

Biju K

Executive Vice President - Principal Nodal Officer

The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101

Phone: 0484-2866521

Step 4

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here

(https://cms.rbi.org.in/)

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448

Step 1

Call our 24 hour customer care on
1800-296-1199

(OR)

Customer can submit complaint using the Customer Grievance form

Step 2

If you are not happy with the resolution, please contact Nodal Officer.
Email - creditcardescalation@federalbank.co.in

Nikhil A
Associate Vice President - Nodal Officer
The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101
Phone: 0484-2866511

Step 3

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:
Email - support@federalbank.co.in

Biju K

Executive Vice President - Principal Nodal Officer

The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101

Phone: 0484-2866521

Step 4

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here

(https://cms.rbi.org.in/)

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448