Customer Complaints - General Banking
If you are not satisfied with our services including outsourced services and would like to submit a complaint, please follow the procedure below.
| Step 1 |
Step 1
Call our 24 hour customer care on 1800-425-1199 / 1800-420-1199
(OR)
Submit grievance using Online Customer Grievance form
(OR)
Email: contact@federalbank.co.in (OR) Contact your Branch. (OR) Customer can submit complaint using the Customer Grievance form |
For SGB related queries, kindly contact 1800-425-1199. The investor may approach Reserve Bank of India at sgb@rbi.org.in if the reply is not received from the RO within a period of one month of lodging the complaint or the investor is not satisfied with the response of the RO.
|
|---|---|---|
|
Step 2
If you are not happy with the resolution, please contact Nodal Officer. Submit grievance using Online Customer Grievance form (OR) Email: grievanceescalations@federalbank.co.in(OR) Write to: Nikhil A Associate Vice President - Nodal Officer The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101 Phone: 0484-2866511
|
||
|
Step 3
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer: Submit grievance using Online Customer Grievance form
(OR)
Email: support@federalbank.co.in (OR) Write to: Biju K Executive Vice President - Principal Nodal Officer The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 Phone: 0484-2866521 |
||
Step 4If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below. (https://cms.rbi.org.in/)
OR Write to CRPC in the below address: Reserve Bank of India, 4th floor, |
|
